Privacy Policy

DENTYPLI ("we," "our," or "us") operates dentypli.com and provides same-day dental supply delivery services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

How We Use Your Information

We use the information we collect to:

• Provide Services: Process orders, arrange deliveries, and manage your account
• Process Payments: Handle transactions and billing through our secure payment processor
• Communicate: Send order confirmations, delivery updates, and respond to inquiries
• Improve Services: Analyze usage patterns, optimize delivery routes, and enhance user experience
• Prevent Fraud: Detect and prevent fraudulent transactions and unauthorized access
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Marketing: Send promotional offers and product updates (with your consent - you can opt out anytime)

Third-Party Services

We use the following third-party services that may access your information:

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information.

Types of cookies we use:

• Essential Cookies: Required for authentication, security, and core functionality
• Functional Cookies: Remember your preferences, cart contents, and settings
• Analytics Cookies: Help us understand usage patterns and improve our service (when implemented)

Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Maintain your order history and warranty records
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Account data: Retained while your account is active and for 7 years after closure for legal compliance
Order data: Retained for 7 years for warranty, returns, and accounting purposes
Communication logs: Retained for 2 years for quality assurance

Your Privacy Rights

All Users

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails (transactional emails required for service)
• Data Portability: Receive your data in a portable format

California Residents (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell your personal information. To exercise your CCPA rights, email us at support@dentypli.com.

European Residents (GDPR)

If you are in the European Economic Area (EEA), you have rights under GDPR including:

• Right to access, rectification, and erasure of your data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise your GDPR rights, contact us at support@dentypli.com.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted using TLS/SSL encryption (HTTPS)
• Database Security: Encrypted PostgreSQL database with access controls
• Payment Security: PCI-DSS compliant payment processing via Stripe
• Access Controls: Limited employee access on a need-to-know basis
• Authentication: Secure phone-based OTP authentication with session management
• Monitoring: Continuous security monitoring and regular security audits

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Children's Privacy

DENTYPLI is intended for dental professionals and practice management. Our services are not directed to individuals under 18. We do not knowingly collect information from children under 18. If you believe we have collected information from a child, contact us immediately to have it removed.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending email notification for material changes (if required by law)

Your continued use of our services after changes constitute acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us: